MVP EnglishPrivacy Policy
How MVP English collects, protects, and uses account, classroom, and practice data while students build listening fluency.
Overview
MVP English ("we," "us," or "our") operates the MVP English platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our websites, applications, and services.
We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This policy applies to all users, including students, educators, and administrators.
Free & Paid Features
Test practice on MVP English — taking IELTS Listening and Reading tests, reviewing your answers, and building vocabulary — is free.
AI-powered features (such as Writing brainstorming and review, and Speaking question and answer generation) include a limited free allowance. Usage beyond that allowance is a paid add-on: continued access to AI features requires an active classroom enrollment or a paid plan. Guests may try selected features once before signing in. We will always show a clear notice before any feature requires payment; no charges ever happen automatically or without your explicit action.
What Data We Collect
Information You Provide
- Account credentials (email, password)
- Profile information (name, language level, learning goals)
- Progress data (test scores, completed lessons, practice history)
- User-generated content (notes, custom vocabulary lists)
- Communication data (support inquiries, feedback)
Information Automatically Collected
- Device information (browser type, IP address, operating system)
- Usage analytics (pages visited, time spent, interaction patterns)
- Session data (login times, activity logs)
- Crash reports and error logs for service improvement
Third-Party Data Sources
We may receive information from third-party services if you choose to connect your account (e.g., authentication providers).
How We Use Your Data
- To provide and improve the MVP English Service
- To personalize your learning experience and track progress
- To authenticate users and maintain account security
- To communicate with you about service updates and support
- To conduct analytics and improve platform features
- To comply with legal obligations and enforce our Terms of Service
- To prevent fraud and ensure platform safety
Data Sharing
We do not sell or rent your personal information to third parties. However, we may share data in the following circumstances:
- Service Providers: With vendors who help us operate the platform (hosting, analytics, email providers)
- Classroom Administrators: Teachers may view student progress data if you're enrolled in a classroom
- Legal Requirements: When required by law or to protect rights and safety
- Business Transfers: In the event of merger, acquisition, or sale
Data Security
We implement industry-standard security measures including encryption, secure authentication, and regular security audits. However, no system is completely secure. If you believe your account has been compromised, please contact us immediately.
Your Rights
Depending on your location, you may have rights including:
- Access to your personal data
- Correction or deletion of inaccurate information
- Data portability (requesting a copy of your data)
- Objection to certain data processing
- Withdrawal of consent
To exercise these rights, contact us using the information in the "Contact Us" section.
Data Retention
We retain personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. Some data may be retained for legal or operational reasons after deletion.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting the updated policy with a new "Last Updated" date. Your continued use of the Service constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
MVP English Support
Email: support@mvplistening.com